Funny Way To Be Comedy - Customer Privacy Policy
Funny Way To Be Comedy - Our data protection promise
Version 210518/01
Published 21/5/18
This policy sets out how Funny Way To Be uses and protects any information that you give to us, and when you use our website or ticketing system.
We are committed to protecting your privacy and data. We will use the information that we collect about you in accordance with the General Data Protection Regulation 2018 and the Privacy and Electronic Communications Regulations 2003.
The information you provide will be used to primarily to protect your purchases and attendance at events and should you so wish keep you informed about our activities.
Who We Are
Funny Way To Be Comedy presents stand-up comedy shows primarily in the Teesdale area.
We aim to be clear when we collect your data and not do anything you wouldn’t reasonably expect.
This privacy policy sets out the ways in which we use your data and how you can hold us accountable for that.
What information do we collect?
You give us your information when you buy a ticket online via our website or through our approved ticketing providers. We also keep your details when you sign up to receive emails and newsletters from us.
When we ask you to provide your personal information, we will let you know why we are asking and how we will use your data, by directing you towards this notice.
The information we hold about you may include:
We keep a record of the emails we send you via our Newsletter managements software (currently MailChimp), and we may track whether you receive or open them, so we can make sure we are sending you the most relevant information. We may then track any subsequent actions online, such as buying a ticket.
How do we use your data?
Your data, alongside your purchase history, is used to select and inform you or other relevant events or activities we think may be of interest to you.
We use your data to:
Even if you have opted out of marketing communications, we may still get in touch with you regarding your booking. For example we may email you to give you important information about the show you’ve booked for with any changes that effect you (such as postponements or cancellations).
We use profiling and segmentation based on your past ticket purchases or your preferences given when you sign up to receive our Newsletter. We use this information to ensure communications are relevant and timely, and to provide an improved experience to our customers and supporters.
When building a profile, we may analyse geographic and other information relating to you to better understand your interests and preferences to contact you with the most relevant communications.
Third Party
We will not share any of your personal details with any other third parties without your agreement, unless required to fulfil our contract with you or are required to by law.
Links to other websites
Our website and Newsletters may contains links to their websites of interest (such as a that of a artist or video of an artist’s performance). However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should check the privacy statement of the applicable website.
Giving you control
Unless you ask us not to, we will tell you about other events via regular email newsletters.
If you do not want to receive information email about events, you have the option to unsubscribe on each and everyone of our Newsletters. You may also change any of your contact preferences by contacting us by email [email protected] or telephone 01833 650390.
Security
We are committed to ensuring that your information is secure in order to prevent unauthorised access or disclosure. We have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
Your personal data will be held and processed by Funny Way To Be in conjunction with our external suppliers of data processing e.g. Ticket Source and Mail Chimp. Where possible we aim to keep a single record for each customer.
Your data is always held securely. Access to customer information is strictly controlled. It is held in the UK and the processes are EU compliant.
We may need to disclose your details if required to the police, regulatory bodies or legal advisors.
Data Retention
We understand that your personal information and privacy are important to you. We make every effort to ensure that the information you share with us is recorded accurately, retained securely and used only according to your wishes. We protect your personal information and adhere to all current data protection act legislation with respect to protecting privacy. We do not give out, sell or trade our mailing list data with third parties.
We will hold personal data on our internal systems indefinitely. Automatic database cleansing will also take place by and through Mail Chimp’s management of our e-communications (Newsletter) system, or if you unsubscribe to the Newsletter. Mail Chimp is the electronic system we use for storing and managing personal data of those wishing to receive e-newsletters from us. Information on the ticketing system is used to update Mail Chimp based on a data subjects consent to receive information.
You can sign up to e-communications (newsletter emails) on our website. You can opt out of receiving information at any time by following the unsubscribe link which is clearly placed within the email.
If you are booking onto an event over the telephone or in person (at one of our approved tickets sellers such as The Witham Box Office or Ticketsource) they will tell you that your personal data is being held in order for us to manage the event for which you are buying tickets. They will also ask you for consent to receive updates via email regarding our future events.
Sensitive information
Sometimes we ask you to provide sensitive information, for example if you require access requirements to be in place. As with all the personal information we hold, sensitive information is held securely (in relation to specific events specified by yourself) and restricted to those who need to use it.
Changes to this policy
We may change this Privacy Policy from time to time. Of we make any significant changes in the way we treat your personal information we will make this clear on our website or by contacting you directly.
Your rights
You have the following rights related to your personal data:
Contact Us
If you are unhappy with the way that we have handled your data, do contact us to discuss how we could improve processes. Please contact us if you have any questions about Your Data Protection Promise, or wish to be removed from any communications or data processing activities:
Enterprise House
Harmire Enterprise Park
Barnard Castle
Co. Durham
DL12 8XT
Information Commissioner’s Office
If you still have a concern about our information rights practices, you are entitled to contact the Information Commissioner’s Office (ICO) on 0303 123 1113 or via their website https://ico.org.uk/concerns/
Published 21/5/18
This policy sets out how Funny Way To Be uses and protects any information that you give to us, and when you use our website or ticketing system.
We are committed to protecting your privacy and data. We will use the information that we collect about you in accordance with the General Data Protection Regulation 2018 and the Privacy and Electronic Communications Regulations 2003.
The information you provide will be used to primarily to protect your purchases and attendance at events and should you so wish keep you informed about our activities.
Who We Are
Funny Way To Be Comedy presents stand-up comedy shows primarily in the Teesdale area.
We aim to be clear when we collect your data and not do anything you wouldn’t reasonably expect.
This privacy policy sets out the ways in which we use your data and how you can hold us accountable for that.
What information do we collect?
You give us your information when you buy a ticket online via our website or through our approved ticketing providers. We also keep your details when you sign up to receive emails and newsletters from us.
When we ask you to provide your personal information, we will let you know why we are asking and how we will use your data, by directing you towards this notice.
The information we hold about you may include:
- Your name
- Postal Address
- Telephone Number
- Email Address
- Your preferences for how we communicate with you about our activities
- Ticket purchase history
We keep a record of the emails we send you via our Newsletter managements software (currently MailChimp), and we may track whether you receive or open them, so we can make sure we are sending you the most relevant information. We may then track any subsequent actions online, such as buying a ticket.
How do we use your data?
Your data, alongside your purchase history, is used to select and inform you or other relevant events or activities we think may be of interest to you.
We use your data to:
- Provide you with the event tickets or respond to information you have asked for
- Contact you if there are any important changes to your booking
- Administer your ticket sale or donation, including processing gift aid
- Send you a reminder/joining instructions for a show that you have purchased tickets (if we believe it would be helpful for you to receive this information)
- Keep a record of your relationship with us
- Ensure we know how you to prefer to be contacted
- Occasionally undertake customer research to help us to understand how we can improve our services or information
- To send you promotional, marketing or fundraising information by electronic means if you have consented to this
- Analyse your ticketing purchase history to create a profile of your interests and preferences so that we can contact you if you have consented
Even if you have opted out of marketing communications, we may still get in touch with you regarding your booking. For example we may email you to give you important information about the show you’ve booked for with any changes that effect you (such as postponements or cancellations).
We use profiling and segmentation based on your past ticket purchases or your preferences given when you sign up to receive our Newsletter. We use this information to ensure communications are relevant and timely, and to provide an improved experience to our customers and supporters.
When building a profile, we may analyse geographic and other information relating to you to better understand your interests and preferences to contact you with the most relevant communications.
Third Party
We will not share any of your personal details with any other third parties without your agreement, unless required to fulfil our contract with you or are required to by law.
Links to other websites
Our website and Newsletters may contains links to their websites of interest (such as a that of a artist or video of an artist’s performance). However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should check the privacy statement of the applicable website.
Giving you control
Unless you ask us not to, we will tell you about other events via regular email newsletters.
If you do not want to receive information email about events, you have the option to unsubscribe on each and everyone of our Newsletters. You may also change any of your contact preferences by contacting us by email [email protected] or telephone 01833 650390.
Security
We are committed to ensuring that your information is secure in order to prevent unauthorised access or disclosure. We have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
Your personal data will be held and processed by Funny Way To Be in conjunction with our external suppliers of data processing e.g. Ticket Source and Mail Chimp. Where possible we aim to keep a single record for each customer.
Your data is always held securely. Access to customer information is strictly controlled. It is held in the UK and the processes are EU compliant.
We may need to disclose your details if required to the police, regulatory bodies or legal advisors.
Data Retention
We understand that your personal information and privacy are important to you. We make every effort to ensure that the information you share with us is recorded accurately, retained securely and used only according to your wishes. We protect your personal information and adhere to all current data protection act legislation with respect to protecting privacy. We do not give out, sell or trade our mailing list data with third parties.
We will hold personal data on our internal systems indefinitely. Automatic database cleansing will also take place by and through Mail Chimp’s management of our e-communications (Newsletter) system, or if you unsubscribe to the Newsletter. Mail Chimp is the electronic system we use for storing and managing personal data of those wishing to receive e-newsletters from us. Information on the ticketing system is used to update Mail Chimp based on a data subjects consent to receive information.
You can sign up to e-communications (newsletter emails) on our website. You can opt out of receiving information at any time by following the unsubscribe link which is clearly placed within the email.
If you are booking onto an event over the telephone or in person (at one of our approved tickets sellers such as The Witham Box Office or Ticketsource) they will tell you that your personal data is being held in order for us to manage the event for which you are buying tickets. They will also ask you for consent to receive updates via email regarding our future events.
Sensitive information
Sometimes we ask you to provide sensitive information, for example if you require access requirements to be in place. As with all the personal information we hold, sensitive information is held securely (in relation to specific events specified by yourself) and restricted to those who need to use it.
Changes to this policy
We may change this Privacy Policy from time to time. Of we make any significant changes in the way we treat your personal information we will make this clear on our website or by contacting you directly.
Your rights
You have the following rights related to your personal data:
- The right to request a copy of personal information held about you
- The right to request that inaccuracies be corrected
- The right to request us to stop processing your personal data for marketing purposes
- The right to lodge a complaint with the Information Commissioner’s Office or Fundraising Regulator
Contact Us
If you are unhappy with the way that we have handled your data, do contact us to discuss how we could improve processes. Please contact us if you have any questions about Your Data Protection Promise, or wish to be removed from any communications or data processing activities:
- Email us on
- Or write to us at:
Enterprise House
Harmire Enterprise Park
Barnard Castle
Co. Durham
DL12 8XT
- Telephone 01833 650930.
Information Commissioner’s Office
If you still have a concern about our information rights practices, you are entitled to contact the Information Commissioner’s Office (ICO) on 0303 123 1113 or via their website https://ico.org.uk/concerns/
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